TERMS OF SERVICE


German version


1. Contractual Partner
Your contractual partner for online purchases is:
Vienna in Touch e.U.
Owner: Ganna Pazhyvilka
Kaiserstraße 68, 1070 Vienna, Austria
Email: contact@viennaintouch.com
UID-Nr: ATU78991316

2. Scope of Application
These Terms of Service apply to all contracts concluded via our website for the purchase of digital products (e.g., Vienna E-Guides in PDF format) and event tickets organized or sold by Vienna in Touch e.U.
The presentation of our products on the website does not constitute a legally binding offer within the meaning of §§ 861 ff ABGB, but a non-binding online catalog.
By clicking the "Checkout" button, you place a binding order for the items in your shopping cart.

3. Formation of Contract
After submitting an order, you will receive an automated confirmation of receipt via email. This confirmation does not yet constitute acceptance of your offer.
The contract is concluded when we make the digital product available for download or when you receive a confirmation of your ticket order.

Payment Methods
(a) Stripe: The contract is concluded upon clicking the order button and providing access to the digital download or ticket confirmation.
(b) PayPal: You will be redirected to PayPal during the ordering process. You must be registered, log in with your data, and confirm the payment. The contract is concluded upon successful payment and provision of the download or ticket.
Payment processing is handled by the respective provider under their own terms and privacy policies:

4. Delivery and Access
Digital products (PDF e-guides) are provided immediately after successful payment via email or direct download link.
Event tickets are delivered electronically via email or third-party ticketing systems (e.g., Pretix).
If you have not received your download or ticket confirmation within 24 hours, please contact us at contact@viennaintouch.com.

5. Right of Withdrawal (Digital Products & Tickets)Digital Products (PDF Guides)
In accordance with §18 Abs. 1 Z 11 FAGG, the right of withdrawal does not apply to digital content that is not supplied on a physical medium once the download has started and you have expressly agreed to the immediate provision of the digital content and acknowledged that you lose your right of withdrawal.
This consent is obtained via a mandatory checkbox during checkout.

Event Tickets
According to §18 Abs. 1 Z 10 FAGG, no right of withdrawal applies to contracts for leisure services (e.g., events) if the contract provides for a specific date or period of performance.
Therefore, event ticket purchases are final and non-refundable.

6. Retention of Title
Digital products remain the property of Vienna in Touch e.U. until full payment is received.

7. Copyright and Usage Rights
All digital content (including PDFs, texts, and visuals) is protected by copyright.
You are granted a simple, non-transferable, non-exclusive right to use the purchased content for personal use only.
It is prohibited to:
  • reproduce, modify, distribute, resell, or publicly display the content;
  • make it available on the internet or social media;
  • share it with third parties, whether for free or against payment.
Re-downloads may be enabled at our discretion, but there is no legal entitlement to them.
We reserve the right to temporarily or permanently remove download links for important reasons, such as copyright disputes.

8. Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/
Our contact email for this purpose is: contact@viennaintouch.com.
Vienna in Touch e.U. is not obligated or willing to participate in alternative consumer dispute resolution procedures.

9. Governing Law and Jurisdiction
The contractual relationship between you and Vienna in Touch e.U. is governed by Austrian law, excluding the referral norms of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer, the mandatory legal provisions of your country of residence remain unaffected.
Jurisdiction for all disputes arising from this contract is, to the extent permitted by law, Vienna, Austria.

10. Final Provisions
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain unaffected.
Vienna in Touch e.U. reserves the right to amend these Terms at any time. The version valid at the time of your order shall apply.

Version: 04.11.2025